AREAS OF RESPONSIBILITIES

Be the first face of the company to our high profile clients and agents
A high level of expertise is needed in managing the expectations and communications of the clients and agents in servicing and supporting their needs
Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
Maintain all reservations for all services accurately in our reservation system
Reconfirm bookings with all suppliers internally and externally
Manage bookings through online reservations system of selective partners
Secure all bookings for requested services or provide suitable alternatives if we can t confirm initial request
Communicate any arrival irregularity to the partners and assist with in-house amendments
Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
Advise availability and prepare offers including quotations and product descriptions if requested
Attending to all calls of clients and suppliers
Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last minute clients)
Forward confirmations and invoices to all partners (who are on auto-invoicing)
Maximize revenue generation from the account being handle by the Travel consultant
To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
Being accountable with the sales manager handling same accounts for revenue growth of these accounts
Dealing directly with clients and negotiating with suppliers (if required)
Develops and maintains own accounts through personal calls and correspondence
REQUIREMENTS & SKILLS

Pro-active and strong personality
Has the right attitude, aptitude, and displays positive behaviors
Ability to think critically and share ideas and knowledge
Systems / Policy driven and is able to maintain business disciplines
Computer literate - Word, Excel, Power PointCustomer Service Driven